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Customer Service Representative

Embodied, Inc. is a technology company founded by veteran roboticist Paolo Pirjanian (iRobot, Evolution Robotics) with the conviction that the next big wave of technology will be driven by human-machine interfaces that are socially aware and intelligent.

Embodied’s veteran team of technologists, neuroscientists, child development specialists, and creative storytellers have been entirely reinventing human-machine interaction to enable realistic and intuitive interactions similar to humans. Through extensive research, they developed a breakthrough technology platform, SocialX™, that incorporates advanced AI and machine-learning to support fluid conversation, body language, eye contact, and emotions.

The first iteration of this technology is Moxie™, an animated companion for children developed to help promote social, emotional, and cognitive learning. Recognized by TIME magazine as one of the Best Inventions of 2020, Moxie™ has been called “the robot pal you dreamed of as a kid” (Wired Magazine), “the robot that could be your child’s or parent’s new best friend” (Fast Company), and “a technically impressive childhood robot” (TechCrunch). You can learn all about Moxie™ and see how Embodied (one of Fast Company’s Most Innovative Companies of 2021) works at: embodied.com

 

Position Summary

Join us as an integral part of our team as a Customer Support Representative. You'll be speaking directly with our consumer base to assist in a myriad of ways. Weekend and some night availability is a requirement.

Responsibilities include:

  • Providing customer support for the Embodied, Inc. customer base
  • Responding to customer support inquiries via phone, email, and live chat
  • Communicating with various members of the team to find answers to customer questions and solutions to technical issues
  • Guiding customers through product features and functionalities, and providing basic technical support where needed
  • Triaging and escalating more complex issues to management as needed
  • Following up with customers and teammates to ensure issues are resolved
  • Sharing customer feedback and feature requests with the team
  • Handling sensitive information (will require online training – company will pay for)
  • Interacting fluidly and frequently with teammates and managers
  • Positive and friendly rapport with customers
  • Support tasks when necessary to ensure a positive and fluid customer service experience

       

      Preferred Qualifications

      • 1-2 years of experience in a customer service role
      • Strong administrative and organizational skills
      • Warm and helpful personality
      • Excellent communication abilities with both technical and non-technical people
      • Familiarity with Google Docs and collaborative documents is ideal (willingness to embrace is a requirement). Familiarity with Zendesk or similar help desk systems is a huge plus.
      • Basic technical troubleshooting skills
      • Resourcefulness, critical thinking, and independent decision-making abilities
      • Ability to weed through ambiguity and move things forward
      • Positive attitude; willingness to be a team player and take on unexpected responsibilities to help the team succeed
         

      At Embodied, we support diversity and we are an equal opportunity workplace.


      Contact us at: join@embodied.me