Setting Up Moxie
Enjoy these resources to create a magical first experience with Moxie.
We encourage setup to be completed before the first introduction between Moxie and its new mentor. Set-up can take up to 30-minutes to allow for the latest software update.
Below is a pre-recorded version of our setup demo held on 12/20/22.
A few things to know about Moxie:
- Moxie can be a little shy and overwhelmed at first - this robot is still learning about what it means to be a good friend to humans.
- Welcoming Moxie into your home as a guest, friend, or new family member with patience and kindness will ensure that Moxie feels safe.
- Each day, Moxie will become more acclimated with its mentor, and the mentor more used to working with Moxie - it's great to remember that we are all learning and growing together!
...and here are a few tips and tricks you can print out to help unlock the magic of Moxie!
If you still have questions - we're here to help!
We strive to provide top-notch service to all our customers and respond promptly. During the holiday season, there is a higher volume of calls and questions, and we are working to get back to you as soon as possible!
We have created a list of our most frequently asked questions to help provide you with self-service options. Our FAQs include popular articles and video tutorials to help set up Moxie and answer common questions the fastest way possible.
Please submit a support ticket request via our web form. Including as much detail as possible in your form request assists us in providing timely and quality support.
Our regular support hours are:
Monday: 10:30am - 5pm PST
Tuesday - Thursday: 7am - 5pm PST
Friday - Saturday: 7am - 4pm PST
HOLIDAY ALERT! Please see the following for the dates and times that we will have modified hours through the upcoming holidays:
December 24th: 8am - 4pm PST
December 25th: 8am-4pm PST
December 26th: 8am - 4pm PST
December 27th - 29th: 7am - 5pm PST
December 30th: 7am - 4pm PST
December 31st - January 2nd: CLOSED